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Booking Policies

APPOINTMENTS: 

Makeup appointments can be booked online up to 30 days in advance. Calendar will open on the 15th of each month for the upcoming month. Please be mindful, deposits are not automatically taken at the time of your request. Every online request requires an approval. Please allow 48 business hours for the review of your request. You will be notified by text messages or email with a confirmation link and receipt of your deposit. No deposit, no approval means that there is no appointment. If you have not received a response in 48 hours- please give us a call. 

 

WEDDINGS:

Unfortunately, due to COVID-19 I have taken a pause on accepting any new wedding contracts. I will re-evalutate Bridal Bookings in late 2021. 

Weddings, Classes, Photo shoots, Events, Etc- REQUEST A QUOTE on the website to book. Provide as much information as possible; please do not put NA on everything or this will delay your response. Allow 48 business hours for a response to your request. 

 

DEPOSITS:

Deposits are required for booking and are non-refundable and non-transferable. An extra fee will be applied to appointments before or after regular business hours and to all Sunday appointments. Holiday Appointments are an up charge as well.  Wedding pricing can be requested via completion of a quote form. 

LATE FEES:

If you are late for your appointment, a $20 late fee may apply after 15 min or your appointment may be subject to cancellation. 

CANCELLATION POLICY:

Please cancel at least 24 hours before your appointment. Otherwise, you will be responsible for 100% of the remaining balance. 

CHARGE BACKS/ DISPUTED PAYMENTS:

Clients that have charge backs for deposits and/or for services rendered will be accessed a $35 dispute fee in addition to the amount owed. Glam by Cham or The Glam Lounge has the right to refuse future services. 

EXPECTATIONS

Our Studio has an adult-friendly environment please be mindful of our NO KIDS policy.  Please limit the number of third parties you bring with you, as studio seating is limited to those getting services. PLEASE COME WITH A CLEAN FACE NO MAKEUP no mascara and groomed eyebrows. PLEASE be mindful of phone usage while artist is working on your face. 

SERVICE GUARANTEE

You're in the chair at your appointment time or you’re next in the chair, guaranteed. 

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